Privacy Policy

Last updated: April 2026

XIGRID PTY LTD is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xigrid.com.au or engage with our services.

1. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you use our contact form or engage with our services, we may collect personally identifiable information, such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Any other information you choose to provide

Automatically Collected Data

When you visit our website, our servers may automatically log standard data provided by your web browser, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Send you information about our products, services, and promotions (with your consent)
  • Improve our website and services
  • Analyse website usage and trends
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our website or conducting our business.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

XIGRID PTY LTD

Melbourne, Victoria, Australia

Email: info@xigrid.com.au